JetBlue has officially implemented a new booking policy, making it easier for adults and accompanied minors to be seated together.
The seating guarantee will auto-assign children aged 13 years and younger with at least one of the adults on the same booking if no prior seating arrangements are selected. This policy will also extend to those booking Blue Basic (basic economy) fares. For bookings made within 24 hours of travel, seats may need to be assigned manually by the check in staff given the limited time frame.
This new policy will come no additional cost to the customers, but the airline does urge travelers to still select preferred seating at the time of booking to ensure the smoothest experience possible.
Joanna Geraghty, JetBlue’s president and chief operating officer, said:
“We know traveling with young children can add challenges, and we want to do everything we can to put parents and families at ease by providing a smooth trip each time they choose JetBlue.
“This enhanced family seating policy reflects our commitment to continue to meet the needs of our customers and provide exceptional service.”
According to the website, the airline will fulfill its family seating guarantee based on the following criteria:
- All Customers are booked in the same reservation and adjacent seats are available in the same class of service your child is ticketed at the time of booking. The guarantee would apply to seats in Mint only if Mint tickets were purchased for the parent and child and adjacent Mint seats were available at booking.
- You choose seats for the entire reservation or do not select seats for the entire reservation (if you choose Blue Basic, then skip choosing seats for the entire reservation).
- No changes are made (by the Customer) to your seat assignments once they’re assigned to you.
- The plane’s seat layout and configuration allow for adjacent seating dependent on the number of children in your reservation.
- There is no downgauge (switch) of the originally planned aircraft to a smaller aircraft or aircraft with a different seat configuration.
[Featured Photo: JetBlue]