JetBlue Adjusting Boarding Group Policy Starting April 29th

JetBlue will be rolling out an updated gate boarding group policy starting April 29, 2026, giving credit card holders, those paying for early boarding, and JetBlue Vacations customers higher priority in the line.

Before April 29, JetBlue had a basis system that mostly factored in cabin position. Pre-boarding aside, JetBlue gave first priority to Mint customers, and Mosaic 3 and 4 members, then Mosaic 1 and 2 members. After that, EvenMore customers boarded in Group A. They then offered courtesy boarding for active military and parents with strollers/car seats. Atter that, general boarding started with groups B through F, which was based on seating position in the aircraft.

Even though relatively straightforward, the system wasn’t the most ordered as Mosaic and Mint customers were not classified under a lettering system. Also, credit card holders also felt left out as they were not given any form of priority when compared to the boarding process used on competing legacy carriers.

From April 29, JetBlue will board customers in seven major buckets. While not considered a boarding group, the very first to get on will be pre-boarding customers with disabilities. After that, Group 1 customers will be invited to board. These include those in Mint, as well as Mosaic 3 and 4 members. Group 2 will comprise of Mosaic 1 and 2 customers, with EvenMore passengers added to the mix.

The major change comes with Group 3, which will consist of JetBlue Premier Card and JetBlue Business Card cardmembers. Customers paying for Blue Extra (full fare) tickets, and those redeeming the Early Boarding Perk are also eligible to boarding with this group.

Like before, courtesy boarding comes in the middle, catering for active military and customers traveling with car seats or strollers.

Group 4 also brings some change, giving priority to JetBlue Vacations customers, with general boarding following right after based on seat location. Finally, we have Groups 5 through 8 for general boarding based on seating position. Unaccompanied minors will be escorted to the aircraft and will board last just like before. Here’s the summary:

• Pre-boarding for customers with disabilities 
• Group 1: Mosaic 3 and 4 members, Mint customers 
• Group 2: Mosaic 1 and 2 members, EvenMore customers 
• Group 3: JetBlue Premier Card cardmembers, JetBlue Business Card cardmembers, Blue Extra fares, Early Boarding Perks You Pick (excluding Blue Basic fares) 
• Courtesy Boarding: Active military, Customers traveling with car seats or strollers 
• Group 4: JetBlue Vacations customers and general boarding based on seat location 
• Groups 5 – 8: General boarding based on seat location  

The new grouping system brings more clarity to the process, but with any major change, there will be some negative feedback. For instance, those with Mosaic 1 and 2 status feel like adding EvenMore (premium economy) customers to their queue dilutes their status, making the group less exclusive. With higher tier credit card holders also getting priority, regular customers booking seats closer to the front (but not in EvenMore seats) feel there is a higher chance of losing out on overhead bin space.

The change also supports JetBlue’s plans to encourage customers to pay a bit more for convenience, whether it be with the purchase of higher tier seating, priority boarding, or applying for one of their higher tier branded credit cards. I mean, can we really blame them? Besides the obvious fact that JetBlue is bleeding money, reporting yet another quarterly loss, it is obvious that they need to give more priority to the customers bringing in real money into the airline.

I’d like to hear your thoughts in the comments.

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